Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pinses Inc. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The expectation of it was worth, the socks are peaked, but enough on a small leg. The width does not stretch, the length stretches. Insanely soft and warm, the material is chic.
Socks are cool. The product is happy, although it seems that one is slightly longer than the other. I bought to walk in the winter around the house and lie in bed. Socks externally and to the touch are pleasant. Fluffy and dense, cheerful and warm. At my 37 size-at the time. The elastic leg does not bend. Socks with heel and I do not understand why do not give a choice of size or not specified in the description. Length about 33 cm and normally stretch. Washed them in a washing machine, remained the same fluffy. Sent out in a day. Came without a tag/label, in a pouchy package-envelope (in the last photo-pulled the socks from the envelope and immediately photographed). Finished in 35 days. The parcel was only tracked to the recipient country. The letter is not customized, can put in the mailbox without warning. Very good.
Very soft and cute! I haven't tried them yet.
There were some gray threads on the beige part, but they just stuck and easily cleaned. They are so soft
Soft and pretty foot socks number 38
They look cute on the leg.
Came for a month, soft and beautiful
It took them two weeks to get to Mexico, but they arrived well. They're so cute!
Very comfortable and cute, also they are warm. On my 40 sit well
Warm. Comfortable fit, not tight or loose. And not too thick, so they fit easily in shoes. I may order more!
The product fully corresponds to the description, soft and pleasant socks) but the delivery is longer than stated, almost a month and a half. The store himself noted that it was delivered a week earlier than I received them. Track is not tracked.
Lovable. One can been more long ankle
I had chosen the 3 and arrived 4 But that's okay anyway
So cute! Its very soft although it does seem fragile so i think there needs to be care when washing. Love it, just as pictured. Im very happy :)
Wonderful socks, do not smell and soft.
Cute, soft and warm. Just as described!