Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pinses Inc. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived the parcel quickly, but you need to take into account that this power bank needs a special wire and an adapter to the phone, the one that comes with the kit and not another from the site, be careful
I like everything. Of the advantages it is convenient to have different adapters. For the phone type C for mini USB headphones for guests with iPhones, too, there is an adapter. Of the minuses on the phones super fast charging mi writes that charging is slow. In the external battery, one bulb is badly lit in the photo can be seen. But for me it's not critical. Lies in the bag just in case. I bought two sets.
Everything corresponds to the description, everything works.
So tiny and so cute, good materials and fast shipping but without magnetic charging cable
Excellent power bank. I have an ordinary power bank of 7500 mAh, but often the situation does not require so much capacity, but it is necessary only a little. With the usual power bank is inconvenient to walk, it will not put in your pocket, plus the wires will stick out, and the weight of it is large. The same power bank bought especially for those cases when you need to recharge the phone for 25%, but not to carry a huge power bank with wires. I really liked this power bank. It is miniature, light, magnet strong enough and charges fast enough that I wanted. In figures: the real capacity of it is not 1200 mAh, but 800 mAh; charging the phone is 1a, my phone is more than 1.5 and does not miss; the wire in the kit charges 1.5 A. in general, very satisfied with this product, what I wanted-received.
Delivery time: 14 days to Spain, wine well packed in your box. If you use a magnetic system compatible with this type of connector, it should be a must-have gadget. This is a small 1200mAh battery that serves emergency cases. I tried a Huawei P20 that brings a 3400mAh battery, which would be around 35% battery. I 've tried no more use than being on the phone (no WiFi, no Bluetooth without GPS, screen off, etc) and load around 20% (rather something less) so I figure I 'd actually have about 700 mAh, something much less than what is published. When you're charging NDO and blinking the last led is that there's not much charge left for the powerbank, I keep it because I like it and 20% is less than nothing but very improved
Size very small and larger. Cable is sold as did better seems to four.
received and tested working perfectly. hope can last long.
Excellent and very small and easy to carry in the pocket
thank you very fast also good
Good quality, came with the accessories I bought to connect to different devices, but if you buy it you should consider the magnetic charging cable, it is not explained that it should be bought separately so I will have to wait another month. As for the load approx delivers about 15 to 20% more, it is enough for an emergency
You can charge multi power bank like this
good power bank
all received with 2 cables as a gift thank you!
Comfortable thing. Magnets are powerful enough