Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pinses Inc. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are very cool, I recommend them although the quality of the fabric is not a wonder either
The fabric is a readable, I personally am a skinny person and the m comes from pearls, fits great to the waist and the length I like, up to the ankle
Very handsome! Narrow thighs. Order plus sizes without fear
Runs small I suggest getting one size up your normal size
On height 174 just right (slightly shortened) very good quality, for sports/dancing is not very suitable, for everyday wear is excellent
I liked it.
I’d like to put 5 stars because the size, color and form are perfect. For those who would like to buy it I’m 168cm and 54kg and I took an L
The design is great but it was too small. Do not fit…
everything is good .. honest store
Well, only very short, took XL for height 170 and weight 63, but still short. The parcel was exactly a month (11.11.19-11.12.19)
Very small in size even XL quality leaves much to be desired
Item was a little shorter than expected length wise and I ordered extra large so if your tall make sure that’s noted .
Quality is good, only very small. Size XXL on our m
Nice but Plasticine fabric
I arrive in 3 weeks, very good diver, size m 1.70 weight 60
Cloth is dense, looks great, uniquely five stars
it is really good
It took a month 3 weeks I asked for it on October 17 because of the situation in Chile it was held but it is same as description
The pants are very good quality/price, the fabric looks good, fast shipping. Recommended
XL for 174cm heigt little bit short.
Took m, height 160, weight 46. Everything's fine. Quality is normal. Thank you.