Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pinses Inc. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you so much I am leaving a feedback on 5 star
Pleasant fabric, on m it is better to take the size L.
Excellent pants, thick, autumn and winter in them will be warm. As a gift they gave a keychain in the form of a sneaker, thank you: OH)
Very good pants. Now my favorite.
it's just perfect, I'm really surprised with the quality of this product, fits perfectly in the body and the shipping was on time. for the summer it's pretty hot to wear. I'm really satisfied with this product, and definitely will buy more from the store!
Arrived super fast, great material and to note that customer care, loved!
Height 170, weight 50, Guy, were too short, the store advised exactly to take the size m, but, I think, L would be the most it!
On height 156 and weight 39 came perfectly. I wear almost a month, everything is fine
Item good current take 2 sizes larger it is necessary
Very cool pants, all friends appreciated. I was afraid that the size would not fit. On my height 163 and ass 95 i took l, and even a little with a margin turned out, as i wanted Of the minuses only that there are no loops for the belt, pants on the lace. Inside a little strange material The store is very polite
I bought these pants from another store last year and gave them to my friend as a leaving present because he was going to mocchu piccu but I regretted it so I bought a second pair and this second pair is way better quality than the first one. I'm 6ft3 skinny fat and size xl is perfect
cool, l crumbs close to the body, put a gift in the form of a squirrel, the quality is good
Excellent pants, comfortable, the fabric is dense enough, the quality is good. The store even wrote and specified the size, so sat down as i wanted
Thank you, these pants are perfect and very beautiful (I'll buy another later) great quality ... reliable store (I'll buy more clothes in this store later) comes with a keychain (thank you) the pants fit perfectly ...
The pants is beautiful fabric looks good, but really is small, ordered two pants for my boyfriend size 2XL, and it uses 42 in Brazil, has 1.70. Plus size I asked was good in his body and he loved the pants! Very attentive.
The waist is like a sweatpants and the fabric is pants, i recommend
Good pants, unpleasant smell do not have, the material slightly sticks to the body, the length to the ankle, the height of 164 took m size, slightly larger.
The material feels not synthetic and not cotton, something dense and pleasant to the body. My height is 158, weight 51, from 67 and ob 91, m sat perfectly, nowhere tight. I chose the size grid, everything is fine with it, the pants are quite similar to the photo. Suitable for off-season. I'm just in love with them, i will wear it with pleasure and order more, thanks to the store♥️♥️
And so the parcel came quickly enough, days so for 9.well synthetic panties, weave is not as dense as they write, the style is slightly different from the fact that in the photos. at my measurements 60/95 and height, m came perfectly. in general, the thing is worth its money, thank you: z
Very good material, good quality. The store helped me with the size. It took 1 week and 4 days to arrive.